Terms of Service

1. Agreement to Terms

Welcome to Complai. These Terms of Service ("Terms") govern your access to and use of the Complai website at getcomplai.io and our AI-powered compliance auditing services (collectively, the "Service").

The Service is provided by Davide Scognamiglio, operating as Complai, based in Italy ("we," "us," or "our").

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

Complai provides AI-powered compliance auditing tools that analyze documents and web content for regulatory compliance. Our current services include:

• GDPR Auditor: Analyzes privacy policies and documents for GDPR compliance
• AI Act Auditor: Coming soon
• Labour Law Auditor: Coming soon

3. Beta Program

The Service is currently in beta testing. By participating in our beta program:

• You acknowledge that the Service may contain bugs, errors, or incomplete features
• You agree to provide feedback to help us improve the Service
• You understand that features and functionality may change without notice
• Access requires a valid invite code, which may be revoked at our discretion
• Beta testers may receive special pricing or benefits upon the Service's official launch

4. Account Registration

To use certain features of the Service, you must create an account. When registering:

• You must provide accurate and complete information
• You are responsible for maintaining the security of your account
• You must notify us immediately of any unauthorized access
• You may not share your account or invite codes with others without permission
• You must be at least 18 years old to create an account

We use passwordless authentication via email magic links. You are responsible for maintaining access to your registered email address.

5. Acceptable Use

You agree to use the Service only for lawful purposes. You must not:

• Use the Service in any way that violates applicable laws or regulations
• Upload or transmit malicious code, viruses, or harmful data
• Attempt to gain unauthorized access to the Service or its systems
• Use the Service to process documents you do not have the right to analyze
• Interfere with or disrupt the Service or its infrastructure
• Use automated systems (bots, scrapers) to access the Service without permission
• Reverse engineer or attempt to extract source code from the Service
• Use the Service for any illegal, fraudulent, or harmful purpose
• Resell, redistribute, or sublicense access to the Service

6. Your Content and Documents

When you submit documents or URLs for analysis:

• Ownership: You retain all ownership rights to your documents and content
• License: You grant us a limited, non-exclusive license to process your content solely for providing the Service to you
• Responsibility: You are responsible for ensuring you have the right to submit any content for analysis
• Storage: Scan results and metadata are stored as described in our Privacy Policy

We do not claim any ownership rights over the documents you submit or the compliance reports generated for you.

7. Intellectual Property

The Service, including its original content, features, functionality, and branding, is owned by Davide Scognamiglio (operating as Complai) and is protected by international intellectual property laws.

The Complai name, logo, and all related names, logos, product and service names, designs, and slogans are our property. You may not use such marks without our prior written permission.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties that the Service will be uninterrupted, error-free, or secure
• Warranties regarding the accuracy, completeness, or reliability of any analysis or results
• Warranties that the Service will meet your specific requirements

AI-generated analysis may contain errors or inaccuracies. You should independently verify any compliance recommendations before acting on them.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• We shall not be liable for any loss of profits, revenue, data, or business opportunities
• We shall not be liable for any damages arising from your use of or inability to use the Service
• We shall not be liable for any damages arising from reliance on analysis results or recommendations
• We shall not be liable for any regulatory fines, penalties, or legal costs you may incur

In no event shall our total liability exceed the amount you paid us, if any, for use of the Service during the twelve (12) months preceding the claim, or €100, whichever is greater.

10. Indemnification

You agree to indemnify and hold harmless Davide Scognamiglio (operating as Complai) from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

11. Third-Party Services

The Service integrates with third-party services to provide functionality:

• Anthropic: AI processing for document analysis
• Supabase: Database infrastructure
• Resend: Email delivery
• PostHog: Analytics
• Vercel: Website hosting

Your use of these third-party services is subject to their respective terms and privacy policies. We are not responsible for the practices of these third-party services.

12. Modifications to Service and Terms

Service Changes: We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation.

Terms Changes: We may revise these Terms from time to time. The most current version will always be posted on this page with the updated "Last updated" date. By continuing to use the Service after changes become effective, you agree to be bound by the revised Terms. For material changes, we will notify registered users by email.

13. Termination

By You: You may stop using the Service at any time. You may request deletion of your account by contacting us.

By Us: We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Effect of Termination: Upon termination, your right to use the Service will cease immediately. Sections of these Terms that by their nature should survive termination shall survive (including ownership, disclaimers, indemnification, and limitations of liability).

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Italy, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of Italy.

If you are a consumer residing in the European Union, you may also have the right to bring proceedings in the courts of your country of residence, and you benefit from any mandatory provisions of your local consumer protection laws.

15. Dispute Resolution

Before initiating any legal proceedings, you agree to first contact us to attempt to resolve any dispute informally. Most concerns can be resolved quickly through direct communication.

European Union residents may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr

16. General Provisions

Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be modified to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings.

Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

17. Contact Us

If you have any questions about these Terms of Service, please contact us: